Privacy Policy
Last Updated: March 2025
We know privacy matters. When you're sharing details about your finances and budget goals with us, you deserve to know exactly what we're doing with that information. This policy walks through how glowstreamzone collects, stores, and protects your personal data.
Our approach is straightforward. We collect what we need to deliver our budget control services, we keep it secure, and we're transparent about everything. No hidden clauses or confusing jargon here.
Have questions? Contact our privacy team at contact@glowstreamzone.com or reach us at 16 Nunawading Ct, Robina QLD 4226, Australia.
1. Information We Collect
Personal Information You Provide
When you sign up for our services or contact us, we collect information you voluntarily share. This includes your name, email address, phone number, and mailing address. If you're enrolling in our budget control programs, we'll also collect financial information relevant to your goals.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Details | Service delivery and communication | Duration of relationship plus 7 years |
| Financial Information | Budget analysis and planning | 7 years after service completion |
| Usage Data | Service improvement | 2 years from collection |
| Marketing Preferences | Communication customization | Until you withdraw consent |
Information We Collect Automatically
Like most websites, we automatically collect certain technical information when you visit glowstreamzone.com. This includes your IP address, browser type, device information, and how you interact with our site. We use this data to improve our services and ensure everything runs smoothly.
- Device identifiers and connection information
- Pages you visit and time spent on our platform
- Links you click and content you view
- Search queries and navigation patterns
2. How We Use Your Information
We're not in the business of selling your data. Everything we collect serves specific purposes related to providing you with better budget control services. Here's what we do with your information.
Primary Uses
- Delivering our educational programs and budget control services
- Responding to your inquiries and providing customer support
- Processing enrollments and managing your account
- Sending important updates about our services
- Analyzing service performance and identifying improvements
- Complying with Australian legal and regulatory requirements
We might also use your information for marketing purposes, but only if you've given us permission. You can withdraw that consent anytime by clicking unsubscribe in our emails or contacting us directly.
3. Legal Basis for Processing (Australian Privacy Principles)
Under the Privacy Act 1988 and Australian Privacy Principles (APPs), we process your personal information based on several legal grounds. We collect and use your data when it's necessary to fulfill our contract with you, when we have legitimate business interests, or when you've given us explicit consent.
For financial information specifically, we follow strict guidelines set by Australian financial services regulations. We only collect what's necessary for budget analysis and educational purposes, and we keep it secure according to industry standards.
4. Data Sharing and Third Parties
We don't hand your information to random third parties. But running our services does require working with specific partners. Here's who might see your data and why.
- Service Providers: We work with companies that help us deliver our services, like email platforms, payment processors, and hosting providers. These partners only access data necessary for their specific functions.
- Educational Partners: If you enroll in programs that involve external educators or institutions, we share relevant information with them to coordinate your learning experience.
- Legal Requirements: We'll disclose information if required by Australian law, court order, or government request.
- Business Transfers: If glowstreamzone merges with another company or sells assets, your information might transfer as part of that transaction.
All third parties we work with are contractually obligated to protect your data and use it only for the purposes we specify. We vet partners carefully and ensure they meet Australian privacy standards.
5. Your Privacy Rights
Under Australian law, you have significant control over your personal information. These rights are real and enforceable. We're here to help you exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correction Rights
Update or correct any inaccurate information in our records. We'll make changes promptly and notify relevant third parties.
Deletion Requests
Ask us to delete your personal data, subject to legal retention requirements. Some financial records must be kept for regulatory compliance.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account.
Data Portability
Receive your data in a structured, commonly used format to transfer to another service provider.
Withdraw Consent
Revoke permission for marketing communications or optional data processing at any time.
How to Exercise Your Rights
Send your request to contact@glowstreamzone.com with "Privacy Request" in the subject line. Include your full name, email address associated with your account, and specify which right you want to exercise. We'll verify your identity and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
6. Data Security Measures
Protecting your information is something we take seriously. We use industry-standard security measures and regularly update our practices to address emerging threats.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted storage for sensitive financial information
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Firewall protection and intrusion detection systems
Organizational Measures
Our team members receive regular privacy and security training. Access to personal data is restricted based on role requirements, and we maintain detailed access logs. All employees sign confidentiality agreements.
Despite our best efforts, no system is completely secure. If a data breach occurs, we'll notify affected individuals and the OAIC within 72 hours as required by Australian law.
7. Data Retention and Deletion
We don't keep your information forever. Our retention periods are based on legal requirements, business needs, and the purposes for which we collected the data.
Financial records are retained for seven years after service completion, as required by Australian tax and financial regulations. Marketing data is deleted within two years of your last interaction with us, unless you remain an active subscriber.
When retention periods expire, we securely delete or anonymize your data. Deletion methods include overwriting storage media and using secure deletion protocols that prevent data recovery.
8. International Data Transfers
While we're based in Australia and primarily serve Australian clients, some of our service providers operate internationally. This means your data might be processed or stored outside Australia.
When we transfer data internationally, we ensure adequate protections are in place. This includes using providers certified under recognized privacy frameworks and establishing contractual safeguards that meet Australian standards.
You can request details about specific international transfers by contacting our privacy team.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze usage. We use both essential cookies (required for the site to work) and optional cookies (for analytics and personalization).
Cookie Types
- Essential Cookies: Enable core functionality like account login and security features
- Performance Cookies: Help us understand how visitors use our site to improve user experience
- Functionality Cookies: Remember your preferences and customization choices
You can control cookie preferences through your browser settings. Disabling certain cookies might affect site functionality.
10. Children's Privacy
Our services are designed for adults managing their personal finances. We don't knowingly collect information from individuals under 18 years old. If we discover we've collected such information, we'll delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately at contact@glowstreamzone.com.
11. Changes to This Policy
Privacy practices evolve, and so does our policy. We'll notify you of significant changes via email or prominent notice on our website. The "Last Updated" date at the top of this page shows when we last revised the policy.
Continuing to use our services after policy updates means you accept the changes. If you disagree with modifications, you can close your account or contact us to discuss concerns.